Returns & Refunds

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate your return, we require a receipt or proof of purchase.

Partial Refunds

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery.

Return Charges

In case of a return, the following charges will be deducted from the refund amount and borne by the customer:

• Government Tax: A 4% government tax, calculated on the total order amount, will be payable by the customer.
• Return Shipping Charges: A flat return shipping charge of Rs. 300 will be payable by the customer. The original delivery charges are not included in this amount.

Our Error

If the return is due to our mistake (for example, a wrong, damaged, or defective item sent by us), the 4% tax and the Rs. 300 return shipping charges will be borne by the company. The customer will not be charged for these.

Refund Process

Once your return is received and inspected, we will contact you via WhatsApp message or call on the number provided to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed through Online Banking within 24-48 hours after we receive the item. Our moderators will guide you with the necessary details.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us on WhatsApp at 0328-7006695 or through any of our social handles.

Shipping

To return your product, you will be required to ship it to the address mentioned on your parcel’s slip.

The Rs. 300 return shipping charge will be deducted from your refund amount. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For returns, you may consider using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

Email: Femenite@gmail.com
WhatsApp and Cell: 0328-7006695